The City of Sanford is replacing water meters throughout the city in order to upgrade to digital meters. The new meters will operate with the latest technology currently available to provide more precise consumption data, ensure accurate readings and enable billing through antenna and satellite systems.

Advanced Metering Infrastructure (AMI) is an integrated system of water meters, communications networks, and data management systems that enables the City to provide enhanced customer service for its utility customers. Advanced metering technology will allow the City to read water meters remotely and collect water usage data daily.

The City listens to its customers. We understand that billing has been frustrating, and we’re working to upgrade the system as an investment for our customers. The new system will be more efficient, with more reliable data that will provide a smooth customer experience, with enhanced information available to our customers. It is possible that with more accurate water meter readings this may result in a higher monthly utility bill. The City will be setting up a customer portal that will provide real time access to your water consumption so that you may monitor your usage and potentially lower your consumption and your monthly water bill. You can click on the Water Conservation link on this page for tips on reducing water usage.

Because many of the old meters were not providing correct readings, customers may experience higher bills as new meters begin to measure actual usage more accurately.